Collection of personally identifiable information
The website www.expertrelationshipguides.com is the sole owner of any of the personally identifiable information that is collected on this website. We may collect information from you at several different points on our website.
You will be required to enter some personally identifiable information into the website in order to register for an account with us. Once you have registered for an account with is, you will be sent an email containing a welcome message as well as your log in details. Once you have successfully completed a purchase, you will also be sent an email with information of the purchase as well as the details on how to download it.
When you purchase a product from us, you will be required to provide certain personally identifiable information on the order form. This will include contact information such as your name, email and billing address. It will also include financial information such as your credit card number and expiration date.
We will use this information for billing purposes only as well as to fulfil your orders. If we are experiencing any difficulties in processing your order, then we will use this information to contact you.
We will also collect information that is generated by our webservers in order to assess and improve the technical performance of the website.
If you do not provide us with the personally identifiable information that we have requested from you, then we may not be able to provide you with the full services of this website.
We will never collect sensitive information about you from anybody else without your prior consent.
Use and disclosure of information
We use the personal information that you provide us with for the purpose of providing you with the service or products that you have requested from us. We do not share this personally identifiable information with any third parties.
We will never sell, trade, share, reveal or disclose any of your personally identifiable information unless any of the following apply:
- You have specifically requested that we do this
- We deem it necessary in order to provide you with goods and services
- We are required to disclose personal data in order to respond to lawful requests by public authorities
- As required by law in order to comply with any legal proceedings such as bankruptcy proceedings
- When we believe at our sole discretion that it is necessary to do this in order to protect our rights, your safety, or the safety of others, to investigate fraud or to respond to a government request
In some instances we may provide aggregate information as well as analysis and statistics about our customers, such as sales traffic and website visits to third parties in order to improve our business. This data does not include any personally identifiable information.
We use a credit card processing company to bill you for all of the goods and services that you buy with us. These companies comply with our privacy practices and will not retain, share, store or otherwise use any personally identifiable information for any other purposes.
We may provide some of your information to third party businesses that we work with in order to fulfil our business obligations to you. These companies are only authorised to use your information in a way that is safe and necessary in order to provide these services to us.
We may sometimes use your contact information to send you information and updates about the services offered on www.expertrelationshipguides.com. You may use your email settings to control the information that you receive from us as well as having the option to unsubscribe from any mailing lists.
Cookies and tracking technologies
For analytics purposes we use technologies such as cookies, beacons, tags and scripts in order to analyse trends, administer the website, track how users navigate around the website as well as to gather demographic information about our customer base. We may receive reports on the use of these technologies by these companies on an individual and aggregated basis.
Access to personally identifiable information
All users have the right to access the information that we store about them. Upon request www.expertrelationshipguides.com will provide you with a record of all of the information that we hold about you. If your personally identifiable information changes or if you no longer wish to use this service then you may update, delete or remove the information that we have about you by logging into your account or by emailing customer support. We will respond to your request as soon as possible.
We will retain the information that we have about you for as long as your account is active with us and we need to provide you with a service. We will retain and use this information as is necessary in order to comply with any legal obligations, resolve disputes and enforce any of our agreements.
We take the privacy of all of our customers very seriously. We follow all of the generally accepted standards in order to ensure that all of your personal information is kept secure, both during transmission and when it is received.
When you buy a product from us then we will only store a small amount of information about the transaction, enough to allow us to verify your instructions and to authorise payments. We do not store card information such as the credit card number, CVV code or expiry date.
In the event that we were to go through a business transaction, such as a merger or an acquisition by another company, then your personally identifiable information could be among the assets that would be transferred as part of this transaction. If there is a change in ownership then you will be notified on this website.